Social Security Administration: Better Planning Needed to Improve Service Delivery

Social Security Administration: Better Planning Needed to Improve Service Delivery

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Millions of people rely on the services of Social Security Admin. (SSA) field offices. In FY 2009, SSAAis approx. 1, 300 field offices provided service to a record 45.1 million customers. People visit field offices to apply for Social Security cards, apply for retirement and disability benefits, request replacement benefit checks, and a host of other services. Over the last several years, growing workloads have challenged field officesAi ability to manage work while continuing to deliver quality customer service. This testimony discusses a Jan. 2009 report on SSA field office service delivery challenges, specifically: (1) the state of SSA field office operations; and (2) the status of SSAAis efforts to develop a plan to address future service delivery challenges.In fiscal year 2009, SSAa#39;s approximately 1, 300 field offices provided service to a record 45.1 million customers. People visit ... The Subcommittee asked GAO to discuss our January 2009 report on SSA field office service delivery challenges.


Title:Social Security Administration: Better Planning Needed to Improve Service Delivery
Author: Barbara D. Bovbjerg
Publisher:DIANE Publishing - 2010-08
ISBN-13:

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