Implementing Service Quality based on ISO/IEC 20000
Guides you through your ISO/IEC 20000 implementation and certification process.Guides you through your ISO/IEC 20000 implementation and certification process.
| Title | : | Implementing Service Quality based on ISO/IEC 20000 |
| Author | : | Michael Kunas |
| Publisher | : | IT Governance Publishing - 2012-10-25 |
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